Shipping & Returns

Most orders are shipped via the U.S. Postal Service (USPS) however, very large orders or orders that include over-sized or very heavy items may ship via UPS or FedEx Ground - please be aware that those orders can not be delivered to post office boxes.

Note: Not all of our items are gift boxed. If you would like an item gift boxed, we may be able to provide one for an additional charge. Please keep in mind this may delay shipping time.

                ALL MERCHANDISE IS IN-HOUSE AND READY TO SHIP - NEVER DROP-SHIPPED!

COMBINED SHIPPING: SAVE MONEY • SAVE TIME • SAVE GAS & REDUCE YOUR CARBON FOOTPRINT!
FREE SHIPPING for purchases totaling only $95.00 or more!*
*For items shipped within the contiguous United States only. Discounts may be available for other destinations.
By purchasing multiple items at the same time you're not just saving time and money but saving energy and reducing waste as well. To do our part, whenever possible we purchase and/or use quality recycled and biodegradable shipping materials.

RETURNS: All items are guaranteed to be as described. Photographs of unique, non-production items will be of the actual piece you will receive. While we try to provide our own photos for all items, it may be necessary to use stock photos from the manufacturer therefore, item received may have slight variations in color and finish. Please refer to the "more details" portion of item descriptions for additional information.

Returns are accepted and refunds gladly given upon original item receipt and inspection. If you are dissatisfied with your purchase(s) for any reason, please contact us via email for return instructions within three (3) days of receipt of your item(s). Please include a phone number where we can reach you. Returned merchandise must be received by us within thirty (30) days of delivery. Upon our receipt and inspection of the returned item(s) and if item(s) are in the same, salable condition as was shipped, we will issue a refund for your item(s) excluding any shipping costs in lieu of a restocking fee.

If the return is a result of our error or an item was grossly misrepresented, we will refund the price of the salable item(s) plus shipping costs. Refer to our Customer Service page for return address.

DAMAGED ORDERS: Although we take exceptional care in packaging each and every item, accidents do happen therefore, all orders are shipped insured by U-PIC. Should your order arrive damaged, inform your carrier of the damage and obtain documentation then contact us immediately for return protocol. Please be sure to keep all packaging and packing materials as received as it may be necessary for you to return the entire order to us. A 45 day waiting period is required before claims can be issued for lost parcels.

INTERNATIONAL SHIPPING: Currently the only International Destinations we ship to are: United Kingdom (UK), Australia, New Zealand, Germany, France and Canada. With exception of posters and prints, all orders are shipped via The United States Postal Service (USPS) and shipping costs include insurance provided by U-PIC.

International Insurance Claims All of our merchandise is inspected for defects or damage prior to posting for purchase. Report any damage incurred while in transit to your local Post Office immediately and contact us (Dezign Zoo) for additional claim protocol. A 45 day waiting period is required before claims can be issued for lost parcels.

International Buyers Please Note: Your country may or may not impose additional charges on your purchase. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to making a purchase. Pursuant to US and International government regulations, we do not mark merchandise costs below value or mark items as "gifts".

FREE GIFT WRAPPING AVAILABLE! We offer free gift wrapping on most purchases. Please contact us for more information.